Policies

Short version: if there's a problem with your order, we take care of it. No hoops, no fine print gymnastics, no arguing with a chatbot.

Every shirt is printed to order. If yours shows up and you don't like it — wrong size, not what you pictured, or you just changed your mind — email us within 30 days of delivery and we'll refund you.

Keep the shirt. We don't do return labels and warehouse round-trips. Wear it, give it to a riding buddy, use it as a shop rag. It's yours.

Damaged, misprinted, or wrong item? Same deal — send us your order number and a photo and we'll refund you or send a replacement, whichever you prefer.

Shipping is free — it's already in the price you see. No surprise charges at checkout.

Because every shirt is printed when you order it, give us a few business days to make it before it ships. You'll get tracking by email the moment it's on the move.

We currently ship to the United States and Canada. Delivery times vary by destination and carrier.

If your package goes missing in transit, contact us and we'll sort it out. One favor: double-check your shipping address at checkout — once a shirt is in production we can't redirect it. If an address typo sends your shirt to the wrong place, reach out anyway and we'll figure out the best fix together.

Prices are in US dollars and what you see is what you pay. Payment runs through Stripe — we never see or store your card number. The charge shows up on your statement as DEAD LAKE CITY.

Shirts are printed to order on the blanks described on each product page. Slight variation in color and print placement from what's on your screen is part of custom printing — no two come off the press exactly alike.

Not sure about sizing? Check the details on the product page, or email us before you order — happy to help you pick.

The guarantee covers shirts bought at deadlakecity.com, one claim per shirt, within 30 days of delivery. We're taking you at your word — don't make us regret it. Abuse the policy and we reserve the right to decline future orders.

Order help, refunds, sizing questions, anything else: support@deadlakecity.com. A real person reads it and we aim to reply within 1–2 business days.